nimimo Logonimimo
All articles
·3 min read

What Happens When You Lose Your Phone

The full walkthrough — from lost device to live identity in under a minute.

recoveryuser-experience

Your phone is gone. Stolen, broken, left in a cab — doesn't matter. Your nimimo identity, your wallet, your addresses — they were on that device. If this were a traditional self-custody wallet, you'd be reaching for that piece of paper with 24 words on it. If it were a custodial exchange, you'd be filing a support ticket and waiting days.

With nimimo, you grab your recovery card. Here's exactly what happens next.

Step 1: Open nimimo on any device

Go to nimimo.com on any browser — phone, tablet, laptop, borrowed computer. You don't need to install anything. You don't need to log in first. The restore flow is accessible right from the start.

This is intentional. If you've lost your phone, you may not have access to your email either. Recovery doesn't depend on login. It's a separate layer.

Step 2: Scan or upload your recovery card

If you have the physical PDF, use your camera to scan the QR code. If you saved the PDF digitally — in your email, on a drive — upload it directly. nimimo reads the encrypted data from the QR code automatically.

Step 3: Enter your PIN

Type in the PIN or password you chose when you created the recovery card. If it's correct, your wallet unlocks. If it's wrong, nimimo tells you immediately — no ambiguity.

The encryption is designed to be slow on purpose — each wrong guess takes about a second. This makes brute-forcing impractical even for short PINs. A strong password is effectively unbreakable.

Step 4: You're back

Once decrypted, nimimo sets up your wallet on the new device with fresh encryption tied to this specific device. Your addresses are re-derived. Your handle is reconnected. Same name, same addresses, same wallet.

That's it. Your identity is live on the new device. Balances appear as soon as you open the wallet page. Thirty seconds, no support ticket, no waiting period.

What about the old device?

The old device still has the encrypted wallet in its storage — assuming you didn't wipe it. If the phone is unlocked and someone opens nimimo, they can use it the same way you would. That's true of any hot wallet on any device. The phone's lock screen is the first line of defense. nimimo is the second.

If that worries you, the honest answer is simple: log out and remove the ownership from the device. nimimo has a built-in option under logout that clears the encrypted seed, the device key, and every trace of your wallet from that browser. Nothing to remote-wipe, nothing to revoke, because there's nothing left on the device to attack. And when you want it back — new phone, same handle — you scan your recovery card and you're in, in under a minute. That's what self-custody actually means. You hold the keys. You decide when to destroy them. You decide when to bring them back.

The takeaway

Losing a device is annoying. With nimimo, it's not a crisis. A recovery card fits in an email, a drawer, a safe. And when you need it, the entire restore takes less time than resetting a password.

Ready to try it?

No seed phrases. No KYC. Just an email.

Set up your backup now